It’s said that the so-called “soft skills”, like empathy, listening, conflict resolution and ability to inspire, are the hard skills of the 21st century.
In this episode, we attempt to re-imagine performance conversations that happen all the time, with everyone, all over the place.
We have invented some wonderful technological tools in this digital age. They afford us the potential to work better together, however, we remain with outdated institutions and organisational structures and interpersonal skills that are sorely in need of updating.
Our guest, Anne Marie McEwan, believes that it is vital for people to take more control of their work and how work gets organised.