It is said that in a social business, the so-called “people skills” will be the difference that makes the difference. Fundamental to developing good people skills is empathy.
In this podcast, we discuss empathy and role reversal.
Role reversal is a head-heart-body technique that John uses in his work and which allows people to have a deep experience of standing in someone else’s shoes so that people can have a deeper understanding of others.
“Beyond Empathy” – by John Wenger
“The Importance of Empathy” – by Rogier Noort
Download file | Stitcher | iTunes | Duration: 36:04 | Size: 41 MB
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