Fundamental to developing good people skills is empathy. It is said that in a social business, the so-called “people skills” will be the difference that makes the difference. In this podcast, we discuss empathy and role reversal. Role reversal is a head-heart-body technique that John uses in his work and which allows people to have a deep experience of standing in someone else’s shoes so that people can have a deeper understanding of others.

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Rogier Noort

For over 10 years I have created social business platforms for organisations that encourage innovation and creates fluid communication channels among employees.
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